New Nich and Mini Clutches Available!

Refund and Exchange Policy

We want you to be completely satisfied with your Ixchel Triangle purchase. If you have questions or concerns with your order please email info@ixcheltriangle.com. Please include your name and order number in your email. 

RETURNS

  • Returns sent back within 14 days of purchase unused may receive a refund.
  • Items purchased with a discount code or on sale are FINAL SALE.
  • A 20% restocking and processing fee will be applied to all orders.
  • Ixchel Triangle is NOT responsible for shipping costs on returned items.
  • We suggest purchasing tracking and insurance as IXCHEL TRIANGLE is not responsible for lost/damaged returns. 

EXCHANGES

  • Our products are one of a kind and sell out quickly.  We suggest if you would like to do an exchange, and it meets the requirements, place a new order for the exchange bag to insure you get the one you want. We cannot pull a bag from the website before we process the returned item. Please make sure to be in contact with us about your exchange.  

USED OR DEFECTIVE MERCHANDISE

  • We take great care to inspect all merchandise before shipping.  But we are human.  If you feel that your merchandise is defective or damaged, please email us at info@ixcheltriangle.com upon receipt your purchase. Please include photos of the defect in your email.
  • Used items will not be accepted for returns. 
  • Please note the huipils used in creating our products are upcycled, meaning they once had a life as a mayan woman's blouse and have been worn.

Upon receipt of returned or exchanged items IXCHEL TRIANGLE reserves the right to deny the return if it does not meet the requirements.