IF YOU CANNOT FIND THE ANSWER TO YOUR QUESTION HERE PLEASE EMAIL INFO@IXCHELTRIANGLE.COM
HOW SHOULD I CARE FOR MY BAG?
For our huipil collections we recommend only spot cleaning. You may use scotch guard on the huipil. Never machine wash or dry your bag. Our huipils are upcycled and therefore may snag. If there is a snag never pull the loose threads. You can use scissors to cut the loose threads. For our leather we reccomend leather conditioners, but you may let the your natural skin oils condition the bag. After 15 days from the time you received your bag, Ixchel Triangle will no longer assume responsibility for repairs of your product. We are happy to assist you with where you can have your bag repaired.
IS EVERYTHING REALLY DONE BY HAND?
Yes! Our hupils are 100% hand woven, then individually washed. With our huipil line, the leather is stained, then cut by hand. A sowing machine is only used during the final stage of making our bags to sow the leather trim to the huipil.
WILL THERE EVER BE TWO ITEMS EXACTLY THE SAME?
If your product features Guatemalan weaving then no. Since all of our weavings are done by hand, no two weavings will ever be exactly the same. We may have products that are similar in style or color if they come from the same village. Take heart that you will have one of a kind piece of art that literally no one else has. Some of our leather line offers
THE LEATHER ON MY BAG CONTAINS SPOTS OR HAS DISCOLORATION, IS THIS NORMAL?
Our leather collection is made with the highest quality genuine full hide leather. The spots are organic and natural to the hide. We love the unique character of the leather rather then mass produced bags. Since the leather is all hand stained, its attributes varies.
ARE YOU FAIR TRADE CERTIFIED?
We are a young, small company and not yet fair trade certified. However, our artisans are paid above market wages for theirs skills. We do not participate in or benefit from child labor.
WHEN CAN I EXPECT MY ORDER?
We ship within 48-72 hrs. of receiving an order, using USPS. We love supporting our United States Postal Service and they support us with 2 day shipping.
I SAW AN ITEM ON YOUR SITE I LOVED AND NOW IT IS NOT THERE?
Our inventory is constantly changing. Once a product us sold we remove it from our site.
DO YOU TAKE CUSTOM ORDERS?
As of right now we do not take custom orders. However, if you have a special request please email firstname.lastname@example.org, because we love new ideas and we love satisfying our customers.
DO YOU SHIP INTERNATIONALLY?
Yes, we do! International shipping is automatically calculated with USPS shipping rates. Please be aware that customs and duties taxes may be charged and are determined by the destination country upon arrival. These are not included in your shipping costs. Ixchel Triangle is not responsible for these fees and cannot determine how much they will be.
WHAT IS YOUR RETURN POLICY?
Items purchased full price unused may be returned for a refund/exchange within 2 weeks of purchase minus 20% restocking fee. All sales are final with items purchased on sale or with a discount code. See Refund and Exchange Policy for more info.
DO YOU TAKE WHOLESALE ORDERS?
Yes! Please email info@ixcheltriangle for information on our wholesale policy.